Freight: If you have any questions regarding your calculated charges please call us at 800-237-7645.
We ship freight prepaid and add the shipping charges to your order. All prices are F.O.B. West Pittsburgh, PA or manufacturer unless otherwise indicated. We ship via UPS and motor freight carrier. For items/orders requiring complex freight calculations a representative will contact you for approval of the charges before shipping your order. Customer pick up is also available from our warehouse in Jasper, Indiana. Freight charges published on the site do not apply to rush or air shipments, orders shipping to an international location, Alaska or Hawaii, those charges are calculated offline and we will contact you for approval of your freight charges before shipping your order.
Returns: S & S Processing, Inc. is committed to providing excellent customer satisfaction. It is necessary to have a consistent return policy for any product that you are not completely satisfied with or that is defective.
Some manufacturers have imposed limitations on returns including possible restocking fees and there are no returns on custom ordered items. Given these restrictions, we require a return authorization (RA) number for all returns. Any return received in our warehouse without an RA number will not be accepted. Please call a S & S Processing, Inc. customer service representative to obtain authorization. Your RA number must be clearly marked on all packages.
Returns must be in good condition and packaged securely. All products must be returned with any accompanying warranty cards, manuals, accessories, components or any other items included in the original shipment.
The customer is responsible for all freight costs (including the original shipment) and insurance. If a shipment is not insured and becomes lost or damaged the customer will be responsible for full payment of the item(s) being returned.
Damage/Shortage Claims: Before signing the carrier's delivery receipt, all packages must be inspected for damage or shortage immediately upon arriving. If damage or shortages are found, circumstances must be noted on the bill of lading before allowing the carrier to leave your location. This is necessary so that proper damage claims can be made against the carrier. Hidden damage must be reported directly to the carrier within 5 working days of delivery date. Failure to do so will forfeit any and all claims for damage with S & S Processing, Inc. and/or the manufacturer.
Errors, Omissions, & Pricing Discrepancies: We always endeavor to provide accurate descriptions & prices for the items listed on our website. Unfortunately from time to time we find errors caused by either manufacturers that have changed a products specification, package contents, or pricing without notifying us, or we have made an error or have omitted relevant information related to a particular item or price. We reserve the right to change pricing and correct errors in pricing and specifications without notice. Please don't hesitate to contact us with any questions you may have, or to report any discrepancies call 800-237-7645 or email service@ssprocessing.com